Refund Policy

At Sweet Liquor, we want you to be completely satisfied with your purchase. Please read our refund policy carefully before placing an order.

We offer refunds or replacements in the following situations:

• Wrong product delivered (different from what was ordered)
• Damaged product received (broken seal, damaged packaging)
• Product not delivered but payment was made
• Significantly expired product delivered

Refund or replacement requests must be raised within 2 hours of delivery by contacting us via WhatsApp with photo evidence.

We do not offer refunds for:

• Opened or partially consumed products
• Change of mind after delivery
• Products damaged after delivery
• Orders where incorrect delivery address was provided
• Delays caused by circumstances beyond our control

If your refund request is approved:

• Refunds are processed via M-Pesa to the number used for payment
• Refunds are processed within 24 hours of approval
• You will receive an M-Pesa confirmation once the refund is sent
• Replacement products will be delivered within the same day if stock is available

To request a refund or replacement, contact us via WhatsApp with:

• Your order ID or M-Pesa transaction code
• A photo of the product showing the issue
• A brief description of the problem

Our team will review your request and respond within 1 hour during business hours (9 AM – 10 PM daily).

For refund queries, reach us via WhatsApp using the button on our website or contact us through email listed in the footer.